Doing business with EE is like walking on a frozen lake on a sunny day. You're just one step away from discovering the unfathomable chaos that lies beneath the surface.
We strongly do not recommend working with EE distributor in 2023. Customer service trapped us with the manager's knowledge and approval and didn't cancel our pre-order...
We sent 4 emails to cancel, we were on our 3rd account rep but no one listened or followed through with the cancellation on their end.
I'll keep opening disputes with my CC company. Stay away from them unless you want to experience similar fraudulent transactions.
Terrible experience, with several delays on preorder items, products are being sold on amazon even before you received at a cheaper price, and if you want to cancel you have a fee.
They said they had Magic cards in stock. Took my order, then the item sold out everywhere. 3 weeks later they are still waiting on the item they didn't even have and weren't actually getting.
No shipment. I've now sent two emails asking for an update on this order, both getting receipt confirmations, but neither have been replied to and it's been about 10 days now...
I ended up cancelling my order 3 months after order and was able to order elsewhere and received my product in less than 4 days time.
Their fees are outrageous, their customer service is awful, the reps don't even know anything about selling on any platform
They never got the product. I cancelled my order and missed out on ever buying what I wanted for the actual price all because this company “sells” stuff they don’t have, and aren’t getting.
Poorly Run Business Built On Wasting Time and Taking Money.
Do not get involved with distribution. They promise you items that never come and if they do come they are 6 months late and you can't sell.
Terrible company. Waited for my item to ship for a month. Went back into the site to see it was canceled.
Placed an order two weeks ago. Has been in the processing phase this whole time. I’ve reached out via email to ask about the delay, but they don’t even respond to them.
My first experience with a distributor. I can’t believe what they refuse to cover, missing items, damaged items, sent to wrong address double charged.
Company is a scam. 5 months and still no items. Order from another.
Mint condition guarantee appears to be a marketing ploy.
Entertainment Earth is a mismanaged and intractable business with a plethora of bad reviews which are a direct result of their excessive markups, incompetent workforce, hidden fees, inadequate service, damaged items, empty promises, lawsuits, and blatant lack of customer appreciation which is in stark contrast to their claims.
"We admit to being selfish when we started this business. We wanted to find a simple way to buy all of the new action figures and toys at reasonable prices without wasting our time."
- Aaron LabowitzYou can help cancel Entertainment Earth in 4 simple steps.
1.
Leave a review on the following review sites (the more the merrier).
Facebook, Sitejabber, Trustpilot, ResellerRatings, Better Business Bureau.
2.
Share a link to our website EESUCKS.com on social media, bathroom stalls, or anywhere you'd like. This helps expand our reach to alert potential customers of your reviews so they can make informed descisions.
3.
Join our newsletter to be notified of other ways you can help. T-shirts and stickers coming soon!
4.
Boycott Entertainment Earth as discussed below.
Many customers have reported alarming incidents.
This suggest that beneath their superficial exterior, Entertainment Earth is anything but trustworthy.
Entertainment Earth is reported to have hidden fees which customers are often unaware of until they are charged.
Customers have also reported unknown charges and unauthorized charges in the retail sector which are often attributed to error on behalf of Entertainment Earth.
Most complaints arise from their wholesale outlet EE Distribution which appears to utilize fee penalties as a source of profit through their contractual agreements which significantly disadvantage their clients.
Entertainment Earth has even sued former clients.
That's why it's best not to enter into a contract or do any business at all with Entertainment Earth.
Entertainment Earth has sued former clients in the past, so, yes, it is quite possible that Entertainment Earth will sue you to collect hidden fees buried in their contractual agreements.
If you don't want to risk being sued then it's highly advised to avoid entering into a contract or doing any business at all with Entertainment Earth.
The best way to impact Entertainment Earth is to boycott their products including that sold by their third party resellers.
Numerous online toy stores and brick and mortar comic shops source inventory through Entertainment Earth's wholesale outlet EE Distribution. Even seemingly competitive retailers like BigBadToyStore are reported to have ties with EE Distribution.
The best way to avoid inadvertently supporting Entertainment Earth (by proxy of their resellers) is to buy strictly from "first party" big box retailers and verified competitors or wholesalers (Amazon, Walmart, Target, Best Buy, Gamestop, Sideshow, etc.).
We have compiled a list of verified competitors here.
The best places to leave reviews for Entertainment Earth are EESUCKS.com, Trustpilot, Sitejabber, ResellerRatings, and the Better Business Bureau. All of these sites are reliable review sites with excellent search rankings so other potential customers will easily be able to locate them through major search engines. For the biggest impact, it's recommended to leave reviews on all of the referenced sites. We reference reviews from these third party sites on our webpage as well.
EE Distribution is the wholesale division of Entertainment Earth. An overlwheming number of customer complaints arise from this sector. Clients are significantly disadvantaged by the fine print in the contracts. Damaged box items seem to be intentionally designated for their wholesale clients. Many former clients report extensive mismanagement in this division which should be avoided.
Entertainment Earth sucks because it's a mismanaged and intractable business with a plethora of bad reviews which are a direct result of their incompetent workforce, hidden fees, excessive markups, inadequate service, and overall lack of customer appreciation which is in stark contrast to their claims.
Entertainment Earth, Inc. is owned by Aaron and Jason Labowitz, two highly unqualified toy collectors with no prior business experience. They are often referred to as the "Labowitz Losers" because incompetence is so deeply rooted into the foundation of their business. Aaron is quoted below.
"We admit to being selfish when we started this business. We wanted to find a simple way to buy all of the new action figures and toys at reasonable prices without wasting our time."
They still run their business just as it was founded, with equal parts of incompetence and selfishness.
Entertainment Earth is a mismanaged and disorganized retailer / wholesaler of toys and collectibles.
Entertainment Earth sells toys and collectibles for excessive markups which often exceed MSRP. It's reported that many items arrive damaged or never arrive at all. It's reported that the best condition packaging is reserved for their retail outlet as part of their questionable "Mint Condition Guarantee" claim, while subpar packaging is sold to their wholesale customers without disclosure.
Entertainment Earth takes a very long time to ship as it's reported that their humble warehouse is understaffed and operated by lackadaisical low-wage employees with little motivation or competent supervision. Processing times have been reported to take 5-10 days on average. They use economy shipping partners which can take and adivitional 2-4 weeks for delivery.
Contrary to their claims, Entertainment Earth consistently demonstrates that they do not value their customers.
Entertainment Earth sells Star Wars merchandise but you should not buy from them due to excessive markups, slow shipping, and terrible customer service. Virtually everything they sell can be found elsewhere for less and with better service.
Entertainment Earth is located at 61 Moreland Rd. Simi Valley, California, 93065.
Much of Entertainment Earth's tiny workforce works remotely which is a contributing factor to the widespread incompetence and lack of accountability of it's employees.
Entertainment Earth's biggest competitors are Amazon, Walmart, Target, Gamestop, Best Buy, Barnes and Noble, Hot Topic, Walgreens, and Sideshow Collectibles. Virtually everything they sell can be found at any of these outlets with far superior serivce and often for much less.
Entertainment Earth's retail outlet has excessive markups which often exceed MSRP.
Samantha B. is the "Team Lead" of "Client Services". After witnessing her throw a temper tantrum with a client on a phone call, it was perspicuous why incompetence is so widespread throughout the customer service sector. When the "Team Lead" is incompetent and incapable of controlling her emotions, it sets the bar pretty low for the rest of the staff. If you follow the breadcrumbs of incompetence, it leads a clear path all the way back to the people in charge of running the business.
Entertainment Earth has a mismanaged and disorganized wholesale division referred to as EE Distribution. Many former clients report alarming incidents which are described as borderlining fraud and implies that the wholesale division should be avoided at all costs.
Entertainment Earth has a rudimentary and disorganized affiliate program operated by two highly incompetent and unqualified employees.
Entertainment Earth sells action figures but you should not buy from them due to excessive markups, slow shipping, and terrible customer service. Virtually everything they sell can be found elsewhere for less and with better service.
Entertainment Earth sells toys but you should not buy from them due to excessive markups, slow shipping, and terrible customer service. Virtually everything they sell can be found elsewhere for less and with better service.
Entertainment Earth sells statues but you should not buy from them due to excessive markups, slow shipping, and terrible customer service. Virtually everything they sell can be found elsewhere for less and with better service.
Entertainment Earth sells Funko Pops but you should not buy from them due to excessive markups, slow shipping, and terrible customer service. Virtually everything they sell can be found elsewhere for less and with better service.
Entertainment Earth has a vast number of bad reviews which suggests that they should be avoided.
Entertainment Earth is a very small and mismanaged company with only about 100 unqualified employees. Much of their staff works remotely from their homes which contributes to the widespread incompetence and lack of accountability of their employees.
You are not alone. The overwhelming number of customer complaints suggests that Entertainment Earth is not a reliable or trustworthy business to transact with.
After experiencing widespread incompetence and questionable judgement throughout Entertainment Earth's entire organization, we created a platform which is intended to inform, unite, and represent the myriad of people who've been inconvenienced, mistreated, or even sued by Entertainment Earth, Inc. This website shall serve as a digital ledger of Entertainment Earth's perpetual incompetence which appears to be hardwired into the very foundation of their business.
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